FAQ

Frequently Asked Questions (FAQ)

How can I contact you?

You can contact our customer support team at 
We aim to respond to all enquiries within 24 hours (Monday–Friday).

Where do you ship from?

All orders are shipped from our UK warehouse.

Do you ship within the UK?

Yes, we currently ship nationwide across the United Kingdom.

How long does delivery take?

Orders are usually delivered within 1–3 business days after dispatch.

Please note:

  • Orders placed on weekends or public holidays will be processed the next working day.

When will my order be processed?

Orders are processed Monday to Friday.

  • Processing time: 1–2 business days

  • Orders are not dispatched on weekends or UK public holidays

During busy periods or promotions, processing times may be slightly longer.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible.

  • Orders can only be changed or cancelled before they are dispatched

  • Once an order has been shipped, it can no longer be cancelled

What payment methods do you accept?

We accept all major payment methods, including:

  • Visa

  • Mastercard

  • American Express

  • PayPal

All payments are processed securely.

Will I be charged customs fees or import taxes?

No.
Because all orders are shipped from within the UK, there are no customs charges or import taxes for UK customers.

The price you see at checkout is the final price.

What if my order hasn’t arrived?

If your order hasn’t arrived within 5 business days of dispatch, please contact us at myimpulseshops@gmail.com and we will investigate immediately.

What if my item arrives damaged or incorrect?

If you receive an item that is damaged, faulty, or incorrect, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Clear photos of the item

  • A brief description of the issue

We will resolve the issue as quickly as possible.

How do returns work?

We accept returns in line with UK consumer regulations.

  • Returns must be requested within 14 days of delivery

  • Items must be unused and in original packaging

  • Returns are sent to our UK return address

To start a return, email myimpulseshops@gmail.com with your order number.

When will I receive my refund?

Once we receive and inspect your return:

  • Refunds are issued to the original payment method

  • Processing time: 5–10 business days

  • Your bank or card provider may take additional time to post the refund

Do you offer exchanges?

Yes.
If you would like to exchange an item, please contact us and we’ll be happy to assist, subject to stock availability.

Still need help?

If your question isn’t answered here, feel free to contact us at myimpulseshops@gmail.com — we’re happy to help.