SHIPPING
Shipping Information
We aim to process and deliver all orders as quickly and efficiently as possible. Please review the information below to understand how shipping works.
Where We Ship From
All orders are dispatched from our UK warehouse.
This allows us to offer:
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Fast delivery
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No customs delays
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No import fees for UK customers
Shipping Destinations
We currently ship within the United Kingdom only.
Order Processing Time
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Orders are processed Monday to Friday
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Processing time is 1–2 business days
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Orders placed on weekends or public holidays will be processed the next working day
During busy periods or promotions, processing times may be slightly extended.
Delivery Time
Once dispatched, delivery typically takes:
1–3 business days
Delivery times may vary slightly depending on location and courier demand.
Shipping Costs
Shipping costs (if applicable) are calculated and displayed at checkout before payment is completed.
Any promotions offering free shipping will be clearly stated on our website.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your delivery.
Please allow up to 24 hours for tracking updates to appear.
Delays
While we work hard to meet delivery estimates, delays may occasionally occur due to:
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Courier delays
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Severe weather
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Peak delivery periods
If your order has not arrived within 5 business days of dispatch, please contact us at myimpulseshops@gmail.com and we will assist you.
Incorrect Address
Please ensure that your shipping address is entered correctly at checkout.
We are not responsible for:
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Delays caused by incorrect addresses
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Orders delivered to an address provided incorrectly by the customer
If you notice an error, contact us immediately so we can try to correct it before dispatch.
Lost or Missing Parcels
If your parcel is confirmed lost in transit, please contact us and we will work with the courier to resolve the issue as quickly as possible.